FAQ

Shipping:


All items will be shipped in a timely manner via UPS/USPS/DHL. You will automatically receive an email/text message with your tracking number when your order is fulfilled. Please remember to completely fill out each area in the checkout process.

All items that have  “Pre-Order or Made to order” under the description will take 4-6 weeks to fully ship and produce. Items that are on hand and ready to ship will take 5-7 days to ship.

Damaged, Lost, or Stolen Orders W/ Order Protection
If you added Order Protection at checkout, please file a claim with the Order Protection team for quick assistance with “in-transit” related issues. THE OTW TEAM IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS AFTER THEY LEAVE THE WAREHOUSE AND ARE WITH THE PARCEL SERVICE.

Returns/Exchanges/Cancellations:


All sales are final. The OTW team does NOT offer exchanges or returns of any kind. If a mistake is made on our end we will fix it for you. We do not cancel orders after they are submitted. We do NOT edit shipping addresses after orders are submitted.

Our Purpose:


Quality
Affordability
Functional
Unique Design

Our aesthetic will always be unique but Out The Way Studios will be accessible. Out The Way Studios ranges will be different but yet thoughtfully designed and high quality. We welcome any person to wear Out The Way Studios and within time,Out The Way Studios will cater to every person - regardless of age, gender, or body type.